SHIPPING POLICY

Cultural Splash Shipping & Delivery Policy

At Cultural Splash, we are committed to bringing you unique and vibrant products with a seamless shopping experience, from our hands to yours. We partner with reliable courier services to ensure your order arrives safely and efficiently.

Domestic Shipping (Within Pakistan)
We are proud to offer nationwide shipping across Pakistan.

Karachi (KLI):
Delivery Time: 3-4 business days.
Shipping Fee: [Insert your Karachi shipping fee here, e.g., PKR 150 flat rate, Free for orders over PKR 2500]
All Other Cities:
Delivery Time: 5-7 business days.
Shipping Fee: [Insert your Rest of Pakistan shipping fee here, e.g., PKR 250 flat rate, Free for orders over PKR 3500]
Important Notes for Domestic Shipping:

Processing Time: Please allow 1-2 business days for order processing before your shipment is dispatched. Orders placed on weekends or public holidays will be processed on the next business day.
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package's journey.
Exceptions within Pakistan:
Even though we use one of the largest courier services in Pakistan, we are bound by their coverage. Therefore, in case your shipping address is in the courier's non-service area (areas in which the courier doesn't deliver), we will contact you and try our best to have it delivered via other means if possible. If an alternative delivery method isn't feasible, we may have to cancel the order and issue a full refund.
Adverse Conditions: Please note during adverse weather conditions, pandemics, festivals (e.g., Eid), or unforeseen logistical challenges, delivery time may vary. We appreciate your understanding and patience during such times.
Unsuccessful Delivery: If a delivery attempt is unsuccessful, our courier partner will typically make a second attempt. If both attempts fail, the package may be returned to us. In such cases, re-shipping charges may apply.
International Shipping Strategy (Worldwide)
Cultural Splash is thrilled to share its unique collection with a global audience! We offer international shipping to a growing list of countries.

Available Regions: [List specific regions/countries you ship to, e.g., North America, Europe, UAE, etc. Or state "Worldwide"]
Delivery Time: International delivery times typically range from 10-20 business days, depending on the destination country and customs clearance processes.
Shipping Fee: International shipping costs are calculated at checkout based on the weight of your order and the destination country.
Express Shipping: We also offer expedited international shipping options for an additional charge. Please select your preferred shipping method at checkout.
Important Notes for International Shipping:

Customs, Duties, and Taxes:
For all international orders, the recipient is responsible for any customs duties, taxes, or import fees levied by the destination country's customs department. These charges are not included in your item price or shipping cost and are the sole responsibility of the customer.
Cultural Splash has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing your order.
If you refuse to pay these charges and the package is returned to us, the original shipping cost and any return fees will be deducted from your refund.
Customs Delays: Please be aware that customs clearance procedures can sometimes cause delays beyond our original estimated delivery times. We appreciate your patience during these processes.
Tracking: All international orders will receive a tracking number once shipped, allowing you to monitor your package's progress.
Packaging: We ensure all international orders are securely packaged to withstand transit.
Restricted Items: Please check your country's import regulations for any restrictions on the items you wish to purchase from Cultural Splash. We are not responsible for packages held or seized by customs due to prohibited items.
General Shipping Information
Order Confirmation: You will receive an email confirmation shortly after placing your order.
Shipping Confirmation: Once your order has been dispatched, you will receive a second email with your tracking information.
Incorrect Address: Please ensure your shipping address is correct before confirming your order. Cultural Splash is not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an invalid address, re-shipping fees will apply.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately at [Your Customer Service Email Address] with your order number and relevant details. We will work with the courier to resolve the issue as quickly as possible.
Questions? If you have any further questions regarding our shipping policy, please do not hesitate to contact us at [Your Customer Service Email Address] or through our website's contact form.
Thank you for choosing Cultural Splash! We hope you love your order